MyServiceMac Customer Portal Upgrade Announcement

MyServiceMac released an update on May 26 that impacted all users. If this is your first time signing in since the update, please follow the steps below to set up your account.

  • Already set up your account following the release? Click here to bypass this message and Sign In.

Get Started

Please select your user type from the options below to begin your account conversion or registration.

The links within the resources below will open in a new window. While completeing the steps outlined in each section, please feel free to navigate back to this page during the process for helpful tips.

  1. To create your MyServiceMac account, visit the Sign In page.
  2. Click Register Your Account to initiate the process.
  • Your Date of Birth must be entered in this format MM/DD/YYYY. The slashes separating MM/DD/YYYY must be included to proceed.
  • If you are a co-borrower and not able to register for any reason, please call customer service at (844) 478-2622.
Register



Account Transfer Details
  • Future dated one-time ACH payments entered into the prior version of MyServiceMac will process, however these pending payments are not viewable on the new MyServiceMac and cannot be modified or canceled online. Please be assured you will see the posted payment in the online transaction history once it processes on the selected future-date.
  • If you previously chose to save your financial institution routing and account numbers for use when processing one-time payments on the website or mobile app, this information will need to be re-entered when processing a payment for the first time on the new MyServiceMac.

Usernames Containing Special Characters
  • It is necessary to re-register your MyServiceMac account.
  1. Visit the Sign In page.
  2. Click Register Your Account to initiate the process.
  3. When registering, your Date of Birth must be entered in this format MM/DD/YYYY. The slashes separating MM/DD/YYYY must be included to proceed.

Usernames Not Containing Special Characters
  • For security reasons, please reset your password.
  1. Visit the Sign In page.
  2. Click Forgot Password to initiate the process.
  3. When resetting your password, you will receive a code via email, enter that code once prompted to Sign In again.
Sign In


Download the App Search "MyServiceMac"

Already have the App? Delete and reinstall the app to access your account.

Download the App Search "MyServiceMac"

Already have the App? No further action is needed, your app will be automatically updated.