COVID-19 | Relief Resources for Homeowners

Payment Assistance

Offering the ability to temporarily suspend or reduce your monthly payment for a limited period of time, which is also known as a Forbearance plan.

When selecting a forbearance plan, it is important to keep in mind that you will have to repay any missed or reduced payments. Repayment options vary by loan type and in most cases allow for installments overtime.

Get Started

You will need to enter your social security number, loan number, and zip code to locate your loan and register. If you have any questions when registering or selecting your plan, contact us at (844) 478-2622.

Credit Reporting and Late Fees

We understand the importance of credit scores. ServiceMac will not report negative data to credit bureaus or assess late fees for customers actively performing on forbearance plans (reduced or suspended payment agreements), outside of the status of performance that applied upon the forbearance plan being established. Performance prior to the forbearance plan, whether positive or negative, will however, continue to be reported throughout the duration of the plan.

Foreclosures and Evictions

The initiation of new foreclosures, foreclosure sales and evictions will be suspended in accordance with applicable federal and state law and agency guidelines.

Helpful Links

Are you interested in learning more? Here are a few resources to assist you while navigating through the available options.

• What is mortgage forbearance?
• Guide to coronavirus mortgage relief options
• CDC | COVID-19

• The Homeowner Assistance Fund (HAF) is a new federal program to help homeowners impacted by COVID-19 catch up on mortgage and utility bills and pay other housing costs. Learn More