Bob Caruso is the Chief Executive Officer (CEO) of ServiceMac. Bob is a veteran of the mortgage servicing industry. Prior to the current role, Bob was the Divison President of ServiceLink for Servicing and Strategy.
In this role, he looked after the Loancare Subservicing business and other services offered by Loancare. Loancare sub-servicers over 850k loans with over $150 billion in residential loan balances.
Additional responsibilities at ServiceLink included developing and executing strategies that differentiate ServiceLink from competitors and showcasing how to outperform them. He was also engaged in exploring acquisition opportunities.
Prior to his time at ServiceLink he was at Lender Processing Services (LPS) which was acquired by ServiceLink in early 2013. He had similar responsibilities there as he did at ServiceLink.
However, while at LPS, from 2009-2011, he managed Wachovia and Wells Fargo's Default servicing operations after they became stressed by the financial crisis and recession. His responsibilities included improving their systems, process, and personnel to help Wells Fargo help customers keep their homes. That included developing and implementing programs to modify delinquent or distressed home loans and implementing the US Treasury's Home Affordable Mortgage Program.